Privacy Policy
1. Introduction
This Privacy Policy explains how Ridge Cap King (“we”, “us”, “our”) collects, uses, stores and discloses personal information obtained through our website and business operations.
By using our website or providing your information to us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect personal information including:
- Name
- Phone number
- Email address
- Property address
- Billing information
- Information submitted through contact forms
- Photos or information relating to requested services
- Website usage information through cookies or analytics tools
3. How We Collect Information
We collect information when you:
- Contact us by phone, email, or website form
- Request a quote or booking
- Make a payment
- Communicate with us during a job
- Use or browse our website
4. How We Use Information
We may use your information to:
- Provide quotes and services
- Communicate with you about bookings or enquiries
- Issue invoices and process payments
- Improve our website and services
- Maintain business records
- Comply with legal obligations
5. Marketing and Promotional Materials
We may take and use photographs or video footage of completed works for marketing, advertising, portfolio, training, or promotional purposes, including on our website and social media platforms.
We take reasonable steps to avoid including personally identifiable information in such materials, including house numbers, vehicle registration plates, personal belongings, or individuals, unless permission has been expressly provided.
If a client does not wish for images of their property to be used for promotional purposes, they may notify us prior to or during the provision of services.
6. Disclosure of Information
We may disclose information to:
- Employees or subcontractors involved in providing services
- Service providers such as accounting, payment, IT, or booking software providers
- Government or regulatory authorities where required by law
We do not sell personal information to third parties.
7. Website Analytics and Cookies
Our website may use cookies or third-party analytics services to help us understand website traffic and improve user experience.
Users can disable cookies through their browser settings.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Access and Correction
You may request access to personal information we hold about you and request corrections if necessary.
Requests can be made using the contact details below.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Ridge Cap King
0447 234 603
admin@ridgecapking.com.au
11. Changes to This Policy
We may update this Privacy Policy from time to time by publishing an updated version on our website.